Our Policies

Returns Policy

We accept returns on non-custom, unused items within 14 days of delivery.

To qualify for a return:

• The item must be unused, in original condition and packaging.
• You must contact us within 14 days of receiving your order.
• Return shipping is the responsibility of the customer unless the item was faulty or incorrect.

Non-returnable items:

• Custom or personalised items
• Sale or clearance items

Damaged or Faulty Items:

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund.

Custom Orders Policy

We love bringing your ideas to life!

Custom order terms:

• Custom orders are non-refundable unless they arrive damaged or significantly different from what was agreed.
• Full payment is required before work begins.
• You'll receive a proof/mock-up before production starts. Once approved, no further changes can be made.

Processing Time:

Custom orders typically take 5-10 working days, depending on complexity. We'll confirm this with you at the time of order.

If you have any questions, please contact us at [email protected]